30 Day Money Back Guarantee
We are so certain that you will love of our products that if you are not satisfied you can return them within 30 days of delivery for 100% of your money back. .You can reach our customer service team via our Contact Us page or E-Mail us directly at firstname.lastname@example.org. Our customer support team is available Monday through Friday 9:00am – 5pm EST. If you submit a return form on a weekend day, our customer service team will contact you the following Monday.
REFUND & RETURN POLICY
RECEIVING CREDIT ON YOUR RETURN
We will process your refund as soon as we receive your returned product at the address provided by our Customer Support team. The amount of days the credit will post will depend on your financial institution’s policy regarding credits.
We currently do not offer exchanges. But please feel free to contact our customer service team via our Contact Us page or E-Mail us directly at email@example.com, and a customer service representative will be in contact with you shortly to make things right.
Items that are delivered damaged must be reported to our Customer Service Department within 5 days of delivery, in order to be eligible for return and refund. Take a picture of the damaged area(s) and send them to firstname.lastname@example.org, and please include your order number. Pictures are required to process a damaged return. A customer service representative will contact you with further instructions once the form has been submitted. Damaged items that weren't damaged due to an error from our end will not be eligible for a refund.
Please allow 2-4 weeks for processing your returns.
You are responsible for selecting your shipping carrier and method for your return(s). We are not responsible for lost or damaged packages.
TIMELY DELIVERY GUARANTEE
Customer satisfaction is very important to us at LuxuryElegance. As such, we offer fully guaranteed refunds if your item isn't delivered in 35 days, and you may keep the item once it's received.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside our control (i.e. not cleared by customs, delayed by a natural disaster)
If you have any questions, please refer to our Refund Policy for the complete and detailed write-up about our return and refund policy, or contact us via our Contact Us page or e-mail us directly at email@example.com